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FAQs
These are an important part of our support and Grapevine is continually working to make this a comprehensive feature.
Should your query not be listed, we encourage you to submit it on our "Contact Us" form and we will respond with the answer in the list below.
My phone is not working correctly, what should I do?
My phone is not working correctly, what should ...
What does my phone warranty cover?
All handsets have a manufacturer's warranty tha...
Voicemail - Mine is not working, how do I switch on/off?
If your voicemail is not working try switching ...
How do I extend the number of rings before my mobile diverts to voicemail?
In order to extend the number of rings before y...
I'm travelling abroad - what do I need to do in order to use my mobile and how much will it cost?
1. Will your phone work in the location you are...
How do I set up/cancel diverts to another number?
In order to divert or forward calls f...
What do I do if my phone asks for a PUK code?
The PUK (Personal Unblocking Key) code is neede...
What do I do if my phone asks for a PIN?
The PIN (Personal Identification Number) is a s...
What do I do if I have a direct debit / payment query?
Please call Customer Care on 191 from a Vodafone m...
How do I inform Grapevine/Vodafone of a change to my personal details?
If you have changed any of your details please ...
I wish to transfer the ownership of my phone. How do I do this?
Please call Customer Care on 191 from a Vodafone m...
I wish to cancel my phone or move my number to another provider, how do I do this?
Please put your request in writing to the addre...
I'd like another copy of my bill or an itemised listing. How do I go about this?
Please call Customer Care on 191 from a Vodafon...
What do I do if I have a query about my bill?
Please call Customer Care on 191 from a Vodafon...
How do I report a fault on the Vodafone network?
Please call 151 from a Vodafone mobile or 07836...
What do I do if my phone is stolen?
Call customer care on 191 from a Vodafone mobil...
How do I wipe all personal information from my BlackBerry?
Go to the homescreen using the BlackBerry butto...
What are the Vodafone internet access, MMS and email settings?
Vodafone GPRS settings (Email/Web):
&nb...
Is my mobile due for an upgrade?
Upgrades to new equipment are subject to your c...