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My phone is not working correctly, what should I do?

My phone is not working correctly, what should I do? If your phone has crashed or a particular feature has stopped working remove the battery without switching the phone off and, having left it for a couple of minutes, put it back in and switch the phone back on.

 

If your handset is having problems making and receiving calls and switching it off and back on again does not cure the problem, try a 'manual roam'. To do this go to the network search or operator selection mode on the phone and instigate a new search. When the list of networks available appears choose one other than the network you are on. The phone will try to connect to that network and should fail. Once this happens select your network from the list, re-establishing your network connection. If this does not help try your sim card in another phone to see if the problem still exists. If it does you should contact the network you are with to report the fault.

If these steps do not cure the problem, your phone may need a software upgrade or to be sent back to the manufacturer for servicing.

The following manufacturers allow you to upgrade the software on certain devices from their websites, providing you have a usb cable to connect your mobile to your pc. If you do not have a cable please contact us for details.

Nokia
http://www.nokia.co.uk/get-support-and-software/download-software/device-software-update

Sony Ericsson
http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice?lc=en&cc=gb

Motorola
http://direct.motorola.com/ENG/SoftwareUpdateSelect.asp?country=GBR&language=ENG&web_page_name=SUPPORT

HTC
http://www.htc.com/europe/support.aspx

LG
http://uk.lgmobile.com/web/web.support.retrieveSoftwareUpdate.laf

Samsung
http://www.samsungmobile.co.uk/support/softwaremanuals/softwareUpdateMain.do

BlackBerry
https://www.blackberry.com/Downloads/entry.do?code=1141938BA2C2B13F5505D7C424EBAE5F

For customer support on your mobile device, please use the following contact details:

NOKIA - 0845 045 5555
http://www.nokia.co.uk/get-support-and-software

SONY ERICSSON - 08705 237237
http://www.sonyericsson.com/cws/support

MOTOROLA - 0871 641 2130
http://www.motorola.com/staticfiles/Support/GB-EN/support_GB-EN.html

HTC - 0845 890 0079
http://www.htc.com/europe/support.aspx

SAMSUNG - 0845 726 7864
http://www.samsungmobile.co.uk/support

LG - 0844 847 5454
http://www.lge.com/uk/support

BLACKBERRY
http://uk.blackberry.com/support/

VODAFONE
http://forum.vodafone.co.uk/

If the manufacturer of your product is unable to solve your problem and you would like us to return your handset to them for service please download our returns form (see left) and either drop your phone in to one of our offices or send your phone to our freepost address: Grapevine Telecom, FREEPOST NAT 18866, Poole, Dorset, BH17 9BR. Please don't forget to back up your information first as handsets are usually reset fully during a software upgrade and all your data will be lost! We recommend you get a proof of posting from the Post Office and consider insuring your delivery in case of loss or damage. Grapevine is not reponsible for your phone whilst in transit to us and replacements can cost anything from £100 to over £500!

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