What does my phone warranty cover?

All handsets have a manufacturer's warranty that covers manufacturing and internal faults. The warranty period is at least 12 months from date of purchase of the handset. In some cases proof of purchase may be required. Some warranties differ, depending on the manufacturer - please contact them for full details.

The warranty does not typically cover the following:

Cracked/smashed/scratched outer lens (plastic screen covering the LCD)

Cracked/smashed/leaking LCD

Broken or missing antennas

Scratched/cracked phone casing

Broken batteries

Broken chargers

Broken battery clips, either on the phone or the battery

Broken battery connections (gold colour connectors on the phone or the battery)

Broken charger connectors/pins (on phone)

Missing/broken keys on keypad

Worn key pads (number/letters wearing off the keys)

Broken SIM card holders

Liquid or impact damage

Overcharging the battery

Any defect arising as a result of failure to follow instructions in the manual

Unauthorised dismantling/repair/testing of the mobile or accessories

Use of non-approved accessories

To see a more detailed list of your warranty cover, please refer to the instruction manual supplied with your handset.

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