Tuning in to great service
As the City's leading high street home entertainment retailer, Moss of Bath made the logical choice when addressing the mobile communication needs of a rapidly growing business with a turnover in the millions of pounds.
Founded in 1962, Moss of Bath has carved out an enviable reputation as specialists in modern home entertainment technology. With state of the art demonstration and viewing areas in their city centre store, a workshop and service centre at The Maltings on Brassmill Lane, and through visits from installation staff, Moss of Bath are able to provide an unbeatable level of authority, technical knowledge and a genuinely friendly service. |
 |
|
Aim
Already utilising Grapevine for a number of years but with usage staggered across individual contracts, Moss of Bath wished to consolidate on to one easily managed business account.
As specialists in providing and hanging the latest flat screen televisions, along with designing home-cinema systems, Moss is a true example of a 'mobile' organisation working throughout the region. Moss required their package to effectively link their team of directors, installations staff and vehicles, plus their display and service centres. |
Specifics of the solution
Whilst advising on the latest devices most suited to their needs - Nokia 6234s and Samsung U600s - and Bluetooth headsets for hands-free use in vehicles, the regular tariff analysis conducted by the Grapevine team suggested a single company contract on the recently launched Vodafone Small Business Price Plans could make considerable cost savings. |
  |
 |
Implementation
Taking on Grapevine's recommendation and consolidating their mobiles on to a two-year Vodafone Small Business tariff, Moss of Bath are in line for anticipated annual savings of over £1000. This is a result of the free calls that are now being made:
o between all the mobiles on the company's account,
o from company mobiles back to office landlines and extensions, and
o to all UK landlines.
By having a supplier relationship that is now close to 10 years old, Moss of Bath know that they will continue to benefit from a high level of expertise and personal service for their mobile communications from the Grapevine team. This is similar to the service Moss provides their customers for home entertainment. As Harvey Samways, Retail Director, explains: "Our history and reputation is built on great service and repeat custom. We take a non-technical approach that centres on customer specific needs. This intense level of customer service sets us apart from the mass market television and hi-fi retailers. With Grapevine having a similar approach to the way they work, we are ideally suited." | |
"Grapevine help make a difference to our business as our communications are much more efficient with the technology and tariff package they provide."
Harvey Samways, Retail Director. |
The Outlook
Moss of Bath's business is in an extremely healthy position and the company is eagerly awaiting the onset of the full digital era. They continue to acknowledge the support of Grapevine as a local supplier |
|
Copyright © 2005 - 2008 Grapevine Telecom (Bath) Ltd. T/A Grapevine | Registered in England & Wales No. 3481077 |
Registered Office: Herston Cross House, 230 High Street, Swanage, Dorset BH19 2PQ | Site Map |
