“Bath Rugby is proud to use Grapevine Telecom to provide and support our mobile phone use. They provide great products and are always seeking to provide the most cost-efficient solution, but it is their customer service which is second to none. The support desk is always there to help, solving pretty much any problem in a really timely and professional manner giving confidence to the end user and the wider company. We look for cutting edge in everything we do, and the team at Grapevine are just that.
No fuss, no jargon, no hassle – just a great company. With our contract recently up for renewal, doing so was never in doubt.”
Alex Cohen, Head of Operations – Bath Rugby
“As a recruitment company working across Dorset and into Somerset, Wiltshire and Hampshire, it’s essential that our team is mobile and can communicate with our customers and each other from even the most remote locations. We rely on our phones!
After a severe let-down by a previous supplier, we decided to work with Grapevine. This was a great decision and we now look on them more as partners than suppliers. They have supported us in setting up the right handsets on the right network and are always available to discuss and support. Our mobile phones are now an integrated part of our wider mobile IT systems. Even when the odd phone gets dropped, Grapevine are there to advise… We’d wholeheartedly recommend them to anyone.”
“At Harbourview Developments we pride ourselves on building prestigious new quality homes and properties for clients throughout Dorset and Hampshire. With numerous developments working simultaneously, we needed to ensure good communications between our clients, employees and contractors and found that Grapevine have enabled us to achieve this. Grapevine has always provided an impeccable service and has constantly offered a friendly and professional answer to any of our growing business needs. We would have no hesitation in recommending Grapevine as we trust them with the management of our communications which allows us to concentrate on our developments. Thank you Grapevine!”
“Drum Cussac is a company that offers Risk Management Services including 24/7 support to varied clients both Nationally and Internationally. To enable us to maintain effective communication links, our company provide the BlackBerry mobile phone to all staff. These phones provide not only voice communication but SMS, an organiser, contacts and web browser in a all-in-one mobile solution. BlackBerry “push” technology automatically sends email to the BlackBerry device ensuring that staff do not miss important messages. Grapevine Telecom in Poole have been instrumental in providing us with this communication service. They have supplied us with the correct and most effective tariff packages for our business requirements, ensuring that the account is monitored and is maintained at the most cost effective way. Any difficulties that arise in regards to our phones are dealt with by Grapevine with utmost professionalism. Drum Cussac would have no hesitations in recommending Grapevine’s service to all businesses and individuals looking for a respectable and professional company.”
“Our business depends heavily on mobile phones to communicate with staff both nationally and internationally. We have been working with Grapevine Telecom in Bath for 18 months and trust their expertise and willingness to resolve our mobile communication problems, which they do with ease. Vanguard Healthcare Solutions Ltd. look forward to our continuing partnership in the ever growing mobile communication minefield.”
“Since we chose Grapevine as a supplier, we have never been let down by their level of service and commitment to look after our mobile requirements. As this is handled personally by a local team who are easily reached, we know we are in safe hands and able to reach the important people who are involved in our business. As a partner of Vodafone, we find the costs of the mobile tariff competitive and Grapevine’s added value service priceless. We would be keen to mention our happiness with Grapevine to any other local business who are seeking a genuine recommendation.”
“Grapevine is fantastic! Their customer service is efficient, professional and friendly. I will, and do highly recommend them to anyone.”
“Grapevine Telecom have supplied Inventures with mobile phones for over 10 years. During this period we have always received a high level of service from all members of the team. In particular we have regular contact with Pete Boby who provides a very personable approach and always provides a very speedy response to our requests. Most recently we have met with Grapevine to review our mobile communications. Grapevine have been excellent in coming back to us with ideas and solutions on how we can move into a more flexible way of working with 3G cards and Smartphones. With the help of Grapevine Inventures has also undertaken an audit of our mobile phone usage and tariffs which will save the company money. I would have no hesitation in recommending Grapevine Telecom as a provider of mobile communications.”
“We have worked with Grapevine as our mobile communications partner for many years. Apart from being easy to deal with and prompt and efficient with their service, Grapevine is different because they are proactive in saving money and advising on the best deal for us. This has meant we can relax and know we are getting the best deal without having to waste management time searching the internet for a better option. I would certainly recommend Grapevine to any business large or small.”
“Grapevine has provided a total solution tailored to our business, coupled with excellent product knowledge of the very latest technology. I would have no hesitation in recommending them to others The auto email synchronisation with Outlook is excellent and allows our Projects Managers to stay in touch with the office and clients alike and are even able to view common attachments such as pictures, excel, word and PDF files.”
“Our history and reputation is built on great service and repeat custom. We take a non-technical approach that centres on customer specific needs. This intense level of customer service sets us apart from the mass market television and hi-fi retailers. With Grapevine having a similar approach to the way they work, we are ideally suited. Grapevine help make a difference to our business as our communications are much more efficient with the technology and tariff package they provide.”
“Grapevine continues to provide us with excellent service, always friendly and helpful in assisting us to choose the best tariffs for a business needs.”
“When Prior Park College decided to issue all staff members with a mobile phone to enhance our communication network, we used Grapevine. Everyone at Grapevine has given exceptional service, and especially Ed Lewis, who helps promptly whenever we have a query or problem. I would recommend Grapevine whole heartedly to anyone.”
“Wickwar Brewing Company switched to Grapevine as its mobile provider at a time when we were expanding our sales team rapidly . As a result access to data in the field was becoming far more important to enable the office and the company to run efficiently. Grapevine offered practical, flexible advice on the handset selection, a competitive tariff and excellent support through change over.
Technical support was provided on site at our offices to help programme the new handsets, which ensured the process was as quick and hassle-free as possible. As a business we continue to grow and as more numbers are added to the corporate account I have full confidence that Grapevine monitor the account effectively and highlight any potential cost savings in a quarterly review.”
“King Edward’s School, Bath, have dealt with Grapevine for the last 15 years and have always received an excellent service for all our mobile requirements. They help with any technical questions in a helpful and friendly manner and are always at the end of the phone to assist. When we have required an extra mobile for foreign trips, Grapevine have always been more than happy to lend us one of their phones to use.
I have no hesitation in recommending Grapevine for your mobile requirements. All their staff are efficient and work towards making mobile communication work for your specific needs.”
“Grapevine were recommended to Kingsman Construction, from the start of getting quotes and comparisons it was very professional. It was all about getting the best deal for Kingsman and not what was better for Grapevine and the rep. We have been with Grapevine for over one year now and have many phone company’s call and tell us they can do better deals, I have declined all as Grapevine service I believe would not be bettered by any other phone company. I would recommend switching to Grapevine no matter what size your company is, large or small I feel they will support you in every way they can.”
“I would just like to thank Grapevine for the exemplary level of service they have provided. Donna has been outstanding with her help and speedy response times – she has certainly gone that extra step and this has ensured that we will be returning to Grapevine for all our future needs! Thanks again.”
“Our CEO reported faulty handset first thing in the morning, we really wanted to take this opportunity and get an upgrade for him to iPhone5 but we knew that it may be impossible due to stock availability. We turned to Grapevine and the phone was delivered in person within an hour! We’ve been with Grapevine for few years now and their professional service is one of the best I’ve come across. I would highly recommend Grapevine to anyone who is looking for top quality of service at very competitive rates.”